First time shopping with Celessa? You may place your order by applying an account through our secure website. Follow these simple steps and you can start shopping with your account!
Here’s how to get started with us:
Once your order has been fullfilled, packed and delivered out by our store, you will then receive an Order Shipped Email which contains the delivery details and tracking information.
Unfortunately, the following changes are no longer possible once you have completed checkout. However, we recommend cancelling your order before proceeding and place a new order with the correct details.
Should you have any problems, please feel free to contact our customer service team via [email protected]
Quick link to our Return Policy
Your order has been confirmed but you received an Out of Stock email? We are sorry to inform you that this can indeed happen.
We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund the item even if your order was confirmed. You will then receive an email notification upon cancellation.
Unfortunately, at this point in time, we do not usually replenish our stocks once they are sold out. So grab them when you see them!
While we try our hardest to grant your exchange requests, unfortunately we cannot always guarantee 100% availability of your replacement item.
When you submit your exchange request online, be sure that your original return item is returned within 3 days from the date exchange order is confirmed. In cases where exchanges go out of stock, we will proceed to refund you back to your original payment method. You will receive an email notification from us once the refund is processed.
One of the great things about shopping with us is that we offer you a diverse selection of payment options! Purchase your orders using any of the following payment methods (select one):
*Please note that, sometimes international credit cards are not accepted by the system.
Coupon code is a set of code to redeem various special promotions from Celessa Soft Clothing, including free shipping, discounts, or special gifts. All coupon codes are available for a limited time, while supplies last and cannot be used once expired.
If you have a Celessa coupon code, you can let us know at check-out before confirming your order in the input field “Coupon Code.
*Please note that you may apply 1 Coupon Code per transaction only.
This DOES NOT apply for Backorder items and is only applicable for Ready Stock items. It is customer’s responsibility to check the status of the item upon ordering as they are stated clearly on the website if the item is under BACK ORDER (AVAILABLE ON BACKORDER) or the item is READY STOCK (IN STOCK).
(Working days do not include Saturday, Sunday & Public Holidays.)
Please do check out more information on deliveries here.
Items on backorder will be despatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will on hold your order until all items is available, your order will then arrive in one delivery.
If any items in your order are out of stock, we will hold your entire order until all items become available. Your order will then arrive in one delivery.
Kindly track your order here.
If your tracking number still cannot be located, please contact us via [email protected], please note that our customer service is not manned continuously after 6pm or at weekends & Public Holiday.
Quick link to our Shipping Policy.
However, if your order have already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect or damaged product with your purchase.
Please ensure that your items do not fall under the list of non-exchangeable and non-refundable items here.
More info here.
More info please check our Return & Refund Policy.
Enjoy amazing rewards by earning points, simple as that :
*Please note : The program, rewards, privileges and terms & conditions may be changed, withdrawn or terminated at any time without prior notice to members at the sole discretion of the company.
Need help determining your apparel size? Still not sure which size would fit you best? Please feel free to ask some advices from us at [email protected] or call +6(07)-287 2123, every Monday – Friday (excluding Public Holidays) before 6pm for assistance.
For further enquiries, please do not hesitate to contact us via email at [email protected] or call our MY HQ at +6(07)-287 2123, every Monday – Friday (excluding Public Holidays) before 6pm for assistance.
East & West Malaysia
On all orders over RM 120.00
On all orders over RM 300.00
Made in Taiwan
100% secured checkout process