Due to hygiene concerns, certain items are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Kindly double check that the items you wish to return do not fall under this list :
*If the returned team receives a non-returnable item without notice, we will send back the item to the original shipping address without a refund / exchange.
Please drop us an email here with the following details:
1. Your order number
2. The matter of the issue (e.g. incorrect/defective item)
3. Pictures or videos, whichever applicable
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or refund in certain situations, including:
Please ensure that replacement for faulty or wrong items are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed, while stocks last***
*** Exchange or item that is equivalent or lower in value only.
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
For Billplz payment option, please ensure that the following details are provided completely and correctly:
Account Holder’s Name:
Due to the extension of CMCO, items returned via CollectCo may take an additional 5 working days to be processed. You can also drop off your return items via select PosLaju branches.
We aims to process your return in the fastest time possible, however, for the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
According to Pos Laju, after dropping off your return item at any Pos Laju outlet, it might take up to 2 – 5 working days for it to arrive at the Celessa warehouse. We advise tracking your returns via the Pos Laju e-tracker.
Refer to list as below, see when you would receive your refund after your return item has been processed by our warehouse.
Credit / Debit Card : 3 – 5 working days for your refund to be reflected in your credit/debit account. However, for some banks, it will only reflect in your next monthly statement.
Online Banking : 3 – 5 working days for your refund to be reflected in your bank account.
Paypal : 3 – 5 working days for your refund to be reflected in your Paypal account or credit/debit card.
*Celessa Soft Clothing reserves the rights to withhold any replacement/refunds which does not meet our standard return policy.
*To be eligible for a return/exchange, your item must be unused/unwashed, must be in the original packaging in your package of the returned item(s) and with tags attached to the product.
*For the vast majority of returns or refund, it may take up to 10 – 15 business days, excluding shipping times.