Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
HOW TO USE : Quick and simple - once that time of the month arrives, wear alone on light days or with other period care as back-up, basically whatever you're most comfortable with.
Remember to switch them out regularly, at least after 6-8 hours, according to some research, to help keep you feeling fresh and clean!
Please note that the duration can even be shorter depending on the heaviness of your flow.
Keep in mind that the method for caring for and washing your period underwear is similar to that of our reusable pads.
CARE INSTRUCTIONS :
Use clear water for first wash, it is normal if slight dye may washed away.
To avoid damage, hand wash is recommended or machine wash with laundry net at gentle settings.
Pre-rinse after use and machine wash cold.
Do not iron or use fabric softener.
Do not use bleach, do not mix wash with light and dark colour clothing to avoid staining.
Do not soak or heat dry, fabric may lose elasticity.
Line dry and lay flat.
Product colour show in our online store may vary.
When will I receive my purchase ? Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship? Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order? Your tracking number will be available once your order status states it is COMPLETED. If your tracking number still cannot be located, please contact us via firstname.lastname@example.org.
What are the shipping rates? It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion. West Malaysia : Purchase over RM200 East Malaysia : Purchase over RM250 Singapore : Purchase over RM450
What delivery service do you use? We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order? If it’s within the hour, please contact our customer service teams via email@example.com and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items? Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
Panties,Sleepwear & Socks Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
IMPORTANT In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？ As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at firstname.lastname@example.org with your order number.
I bought because so many good reviews. Seems very high quality materials & can’t wait to try.
Very soft and stretchy. Super comfortable on the skin. Although the fabric is super comfortable it is not suitable for a heavy flow. It does leaked at the sides and since I got it in a lighter colour, it stains but I don't really mind the stains. Nonetheless, it works fine during a medium flow day. I'd suggest the one from The Hive if you want one that can't withstand heavy flow. All in all, I do think this is great for medium flow days. It's also seamless which I like.
Material:stretchy Quality:Good Very comfortable and effective. I will buy more in the future.
Great material! After reading some review and suggested by my friend so I give a try .why not wearing panties without pad on period day!
Material & Quality great! Always buy their panty. Really comfortable.
Have use it on heavy day too.seriously I’m so happy to use this product .very comfortable as I’m having sensitive skin to pad . Will buy another!
Worth to buy !!!
My new favourite panty to wear during period days. Material is soft and comfortable. I don't have to be worried with leakage with this period panty!
Wen Xin L.
BEST for someone who struggling with leaking problem! Try with no regret, love it so much~Thanks Celessa!
My friend recommended this product to me and it's surprise me with their good quality! Super comfortable feel like not wearing menstrual panties! Compare to Uniqlo this is much more better! I'm gonna to getting more now hehe