67 products
67 products
Bare • Seamless Hygiene Panties
PBR01000LY06
Regular price RM39.90
Shipping calculated at checkout.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Vary.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Bare Lift • Shaping Seamless Panty (Light Control)
PBL210012BP02
Regular price RM69.90
Shipping calculated at checkout.
#1 SEAMLESS SERIES
An updated version of BARE • SEAMLESS HYGIENE PANTIES
With over 4,200pcs was sold, it has helped thousands of women get the perfect peach and trim their belly area.
SEAMLESS SERIES
TOP 1 SEAMLESS PANTY IN MALAYSIA
Our new Bare Lift•Shaping Seamless Panty is an updated version of our #1 Bare•Seamless Hygiene Panty, designed for tummy control and instant butt lift, featuring a double layer stretch fabric with a perforated inner layer for breathability and comfort .
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Vary.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
ComFIT • Shaping Seamless Panty (Medium Control)
PCF210306AL02
Regular price RM89.90
Shipping calculated at checkout.
#1 SEAMLESS SERIES
An updated version of Bare Lift•Shaping Seamless Panty,
features an increased waist shaping length from 17 cm to 24 cm. This improvement allows the panty to perfectly conform to the abdomen, seamlessly smooth the back, sculpt the tummy, and shape the hips.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Vary.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
ComFIT • 3-IN-1 Shaping Short (Medium Control)
PCF210330AL02
Regular price RM89.90
Shipping calculated at checkout.
#1 SEAMLESS SERIES
Introducing the ComFIT 3-IN-1 Seamless Shaping Short, where comfort meets sculpting, and "roll-down" is a thing of the past.
This design effortlessly smooths your back, sculpts your tummy, and shapes your hips.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Vary.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Airy • Seamless Hygiene Panties
PAY210278RB06
Regular price RM39.90
Shipping calculated at checkout.
#1 SEAMLESS SERIES
Looking for a panty that's lighter, more breathable, and practically invisible? Then you must choose our Airy Seamless Panty – already sold over 4,000pcs!
It's the top choice for many comfort-seeking ladies!
Seamless Series
Top 1 Seamless Panty in Malaysia
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Airy Easy • Hygiene Seamless Panties
PAE210270PS06
Regular price RM39.90
Shipping calculated at checkout.
#1 SEAMLESS SERIES
With over 3,500pcs was sold,
it has helped thousands of women get the perfect peach and trim their belly area.
TOP 1 SEAMLESS PANTY IN MALAYSIA
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Cotton Candy • High-Waist Hygiene Cotton Brief
PCC001262LD02
Regular price RM39.90
Shipping calculated at checkout.
MODAL SERIES
Indulge in supreme comfort with our 100% Modal cotton underwear – Cotton Candy.
LUXE MODAL SERIES
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Vary.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Maillard Dairy • Cashmere Soft Brief (Boyshort)
PMD00064SD02
Regular price RM39.90
Shipping calculated at checkout.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Good Period • Leak Proof ® Period Panty
PGP080078BL03
Regular price RM69.90
Shipping calculated at checkout.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
HOW TO USE :
Quick and simple - once that time of the month arrives, wear alone on light days or with other period care as back-up, basically whatever you're most comfortable with.
Remember to switch them out regularly, at least after 6-8 hours, according to some research, to help keep you feeling fresh and clean!
Please note that the duration can even be shorter depending on the heaviness of your flow.
Keep in mind that the method for caring for and washing your period underwear is similar to that of our reusable pads.
CARE INSTRUCTIONS :
- Use clear water for first wash, it is normal if slight dye may washed away.
- To avoid damage, hand wash is recommended or machine wash with laundry net at gentle settings.
- Pre-rinse after use and machine wash cold.
- Do not iron or use fabric softener.
- Do not use bleach, do not mix wash with light and dark colour clothing to avoid staining.
- Do not soak or heat dry, fabric may lose elasticity.
- Line dry and lay flat.
- Product colour show in our online store may vary.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Lagom • Back Mesh Lace Mid Rise Panty
PLG007210AL01
Regular price RM39.90
Shipping calculated at checkout.
Top #1 Lace Bralette Malaysia
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Mermaid • Back Mesh Lace Mid Rise Panty
PMM007208MS01
Regular price RM39.90
Shipping calculated at checkout.
Top #1 Lace Panty Malaysia
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Venus • Back Mesh Lace Mid Rise Panty
PVS007189MT01
Regular price RM39.90
Shipping calculated at checkout.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM18.00 (within East Malaysia) and RM60.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM300
Singapore : Purchase over RM550
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
REFUNDS, RETURNS & EXCHANGE POLICIES
1. What is your Refunds,Returns & Exchange Policy?
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
