Maillard Dairy • Cashmere Soft Brief (Boyshort)

Maillard Dairy • Cashmere Soft Brief (Boyshort)

PMD00064SD02

RM39.90

Shipping calculated at checkout.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Cotton Candy • High-Waist Hygiene Cotton Brief

Cotton Candy • High-Waist Hygiene Cotton Brief

PCC001262LD02

RM39.90

Shipping calculated at checkout.

MODAL SERIES

Indulge in supreme comfort with our 100% Modal cotton underwear – Cotton Candy. Launched just four months ago, we've already sold over 2,500pcs！

LUXE MODAL SERIES

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Vary.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Wear-Safety • Cooling Safety Panty

PWS006108SK02

RM39.90

Shipping calculated at checkout.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Airy Easy • Hygiene Seamless Panties

PAE210270SK06

RM39.90

Shipping calculated at checkout.

#1 SEAMLESS SERIES

With over 3,500pcs was sold,

it has helped thousands of women get the perfect peach and trim their belly area.

TOP 1 SEAMLESS PANTY IN MALAYSIA

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Airy • Seamless Hygiene Panties

PAY210278AG07

RM39.90

Shipping calculated at checkout.

#1 SEAMLESS SERIES

Looking for a panty that's lighter, more breathable, and practically invisible? Then you must choose our Airy Seamless Panty – already sold over 3,000pcs!

It's the top choice for many comfort-seeking ladies!

Seamless Series

Top 1 Seamless Panty in Malaysia

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Creme Dairy • Luxe Modal Panty (High Waist)

Creme Dairy • Luxe Modal Panty (High Waist)

PCD001808CC02

RM39.90

Shipping calculated at checkout.

LUXE MODAL SERIES

Want to make sure everything is stay in the right place?
This is where our new collection - Creme Dairy comes into play:

Daily Tummy Control High Waist Panty
✔️A combination of underwear and shapewear.

✔️It's an everyday piece that's perfect with jeans, sheath dresses, and leggings!

✔️It's light but still provides plenty of shaping.

MAKE YOUR STYLE COMPLETED WITH MATCHING SET

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Tiny Pretty • Seamless Hygiene Panties

PTP001555R05

RM39.90

Shipping calculated at checkout.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Lagom • Back Mesh Lace Mid Rise Panty

PLG007210AL01

RM39.90

Shipping calculated at checkout.

Top #1 Lace Bralette Malaysia

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Mermaid • Back Mesh Lace Mid Rise Panty

PMM007208MS01

RM39.90

Shipping calculated at checkout.

Top #1 Lace Panty Malaysia

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Venus • Back Mesh Lace Mid Rise Panty

PVS007189MT01

RM39.90

Shipping calculated at checkout.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Off Day • Mid Rise Modal Brief Panty

POD001017OL03

RM39.90

Shipping calculated at checkout.

Luxe Modal Series

Off Day • Mid Rise Modal Brief Panty

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Elf-Lady • Ice Silk Seamless Panty

PEL004001TE05

RM39.90

Shipping calculated at checkout.

Seamless Series

Elf-Lady • Ice Silk Seamless Panty

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Chill Holiday • Low Rise Thong - Celessa Soft Clothing

Chill Holiday • Low Rise Thong

F3AF0067B083

RM39.90

Shipping calculated at checkout.

Material : 96% Cotton , 4% Spandex

Elastic : Good

Transparency : None

Product Made : From Yarn to Final Product 100% Made in Taiwan

Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Product Care Description:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Chill Holiday • Low Rise Thong

F3AF0067B073

RM39.90

Shipping calculated at checkout.

Material : 96% Cotton , 4% Spandex

Elastic : Good

Transparency : None

Product Made : From Yarn to Final Product 100% Made in Taiwan

Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Product Care Description:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Bare • Seamless Hygiene Panties

PBR01000YM06

RM39.90

Shipping calculated at checkout.

#1 SEAMLESS SERIES

Barely-free and maximum comfort.
This is our seamless collection loved by over 20,000 women since 2020.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

Walk in Confidence with Our Innovative, Seamless Hygiene Panties Online

Name: Maillard Dairy • Cashmere Soft Brief (Boyshort)
Brand: Celessa Soft Clothing
SKU: PMD00064SD02
Price: 39.9 MYR
Availability: InStock

Intimate wear sets our day – and we believe our Seamless Hygiene Panties are how you can kickstart your day in style and comfort. At Celessa, the significance of feeling confident and comfortable every day is crucial, hence our seamless underwear line In Malaysia for women is meticulously crafted to offer you a breathable experience, catering to your needs for discreet, comfortable, and hygienic wear. Worry no more for visible panty lines with our seamless panties available online in Malaysia. Designed to be invisible under clothing, these seamless and invisible underwear provide a sheer smoothness against your skin at all times while ensuring maximum comfort. Our seamless underwear for women in Malaysia is the best game-changer when it comes to intimate wear. Suitable and fitting for various body types, these seamless panties are up for grabs online and offer a perfect fit that feels like a second skin. Whether you're tackling a busy day at work or enjoying a night out, our seamless, invisible underwear promises unmatched comfort and confidence.

Effortless Elegance: Discover the Ultimate Seamless Underwear Experience for Women

As one of the top lingerie brands in Malaysia, we take pride in delivering top-notch quality and functionality alongside style. Our seamless panties along with the popular choice of wireless bra for women purchasable online offer a solution for those with diverse preferences and needs. Experience the ease of online shopping for seamless underwear in Malaysia with our range designed to prioritize your comfort. The seamless design not only ensures a discreet look but also emphasizes hygiene, providing a breathable and irritation-free experience.  Indulge in confidence-boosting attire that effortlessly molds to your body, offering seamless support throughout the day. Our seamless hygiene panties are your go-to when you shop online for bras and panties in Malaysia, as you can be rest assured of discreet elegance, promising a sleek, invisible look under any outfit, making you feel nothing less than fabulous from morning till night.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Diane T.

Colour and material quality is better than expectations. Will purchase again <3

Siew Chen A.

Soft n comfortable n seamless Will definitely have 2nd purchase

dreamz.yume .

Second time buying and it’s comfortable to wear and seamless.

nadiy .

So comfy, lightweight, seamless. Looks forward to try Bare Lift. From, the one who has curvy figure

Lee P.

My first seamless panty smooth comfortable material. Friendly staff will recommend you which one suit you so just tell all your concern!

vyen66

good Received product in good condition with nice packaging, nice material and comfortable to wear, maybe next time i will try smaller size for a lower waist, love all the colors, thx for the free gift

syazlina

Feels so good on the skin. I like the feeling and texture. The color is nice!

Chloe C.

Repeated purchase, nice color and comfy material.

yee -.

很好穿很喜欢都包色了

pei jia f.

Definitely it is a good and comfortable seamless panties. Love it very much and will repurchase again.

Mandy M.

Smooth material and fits like a glove! No roll up and seamless as advertised. Am really satisfied with my purchase!

smeimei08

Value for money, soft and cool material. True to size

sarah d.

im in love!! its so celessa!!

skincare.of.the.day

Thicker than uniqlo seamless Comfy and soft. Easy to wash also. Wish they have one size bigger.

sarah d.

really feels like second skin & love the color2!!!

Jes L.

颜色也超漂亮耶，而且真的很舒服！打算再回购其他的颜色❤️

Winnie

Bought my first pair in 2021, visiting the store again in 2023. Good quality and worth every penny

cindylwc

items are well packed and received in good condition. Thank you.

Melissa

The material is super soft and it's so comfortable to wear on! Definitely will buy again!

Hazrati S.

Sgt selesa..

Siew W.

Will buy again

reico

I'm collected new colour (YAM & SKIN) to complete whole collection! I'm in love with BARE series :))

Agnes L.

Colour is nice! Very comfortable and soft! love it

Arunthathi S.

Really love the colours, exactly like shown in website, food safe n secure packaging too. The material is really soft and really feel like second skin

Yun

我太意外他们的材质了！根本超好的无痕！喜欢

kellycheng98

Feels expensive to touch Worth every penny spent. Feels like the most comfortable seamless panties ever. Plus it feels good in quality, the cutting is nice too.

Pei Yan L.

回头客太喜欢了无痕又舒服

gloriaytx

Excellent! Quality is like uniqlo airism but better. My issue with Uniqlo is easy to tear when washing. But this product fabric is still ok after few washes. Will repurchase again.

Jia Ying L.

Nice and comfy

carol11lim

Good value for money!!! Good in packing, well received in good condition. Very fast delivery!!

xhuqing888

Look good Received in good condition. Try yet.Hope can long wearing. If nice wearing. W repeat order. Thank you seller.

yuyu

No panty line at all! Super b

meekian78

Items received in the good condition.fast delivery and well package.

cath_jiaxin99

Very comfortable and it does give a seamless look on the outside.

wong p.

Good

Jin06

Wash it few times ady, still in good condition and not loose easily Thumbs up for the quality

Cath

No panty line at all even though wearing with very skinny/tight legging. Good packaging!

YunEe

Impress with the quality, the panty is full coverage fit :) Love it so much!

mstang1030

丝滑布料 +好品质+耐洗! 买了超过几十件了。最喜欢的一款内裤。s-m中腰款，L-xl高腰款。完全无痕布料丝滑也很舒服不会闷热

meraali_

Good seamless ever!!!

z.xin_01

Best seamless panties ever!

enqi

very nice very comfortable!!!! like this very much

ktkathy

Received in good condition with proper packing. Sweet colour. Material is soft and nice to wear, feel like U brand. Size is true as well. Too bad it's high waist so gonna look for standard waist.

Janette L.

Nice material, high waist

SU SAN T.

I first notice this brand through Zalora. Then I decided to purchase directly frm its website for more discount. Order placed on 7Jan arrived 8Jan. Very efficient. The material is super comfy & cooling, especially suitable in hot climate country. It is also suitable for home or outting wear. Its material wont show panty line if wearing tight dress/outfit. Most importantly good deal when purchase using their combo value. I will recommend to my family & friends.

berry_py

SUPER COMFY!

mstang1030

很好穿的内裤布料非常好版型也很漂亮品质真的很棒遮肚腩颜色又好看，打算包色运动穿着也舒适不会有内裤印 ☺️ 63斤穿L

amandaschan

Good product quality. It’s my second time purchase

xiji_87

The comfiest panties I’ve ever had! I’ve them in almost all colours now

jessinyan

5 star product without doubt!

sweet_1ife

Beautiful packaging. Wear for a whole day come back comment…very soft panties…will buy it again!

viennylee

Worth the money! It’s suppeeeerrrr comfy

cing wooi h.

Nice quality

Yaya N.

Love this panty. Does all that it claims-- uber-soft, doesn't show on skin-tight fabric & easy to wash.

chia_my

Fast delivery and good packaging. Items feel soft and good quality

amandaschan

Good product quality. Value for money. Will purchase again.

Nurul Anis Najiha J.

The best panties I have ever try! It is super comfortable

Iman R.

Seamless and super super comfy, sits nicely and doesn't give you wedgie!! However, pantiliners don't really stick well to the material, else than that it's perfect.

ftnrhn

Lembut gilaaaaaaa kain dia!! Dia punya feel, pakai macam tak pakai. Lepas ni confirm repeat order.

shopii1312

Love da material, so soft & stretchy...1st time purchase L size for my mom.. will get da M size for myself

ainihanani

Very fast delivery. Item received in good condition. Material feels soft and quality. No seem so good to wear with thin pants.

azua1991_razali

Panties paling best i pernah cuba, kain sejuk tau dan selesa je bila pakai, nie kali kedua repeat hee. Seller post out barang pon agak cepat. Keep going like this. Rekemen sgt2 this seller.

Sumita P.

Love love love the quality of the material! And the comfort is top notch!

lilbrosis

FAST DELIVERY , order by 8/8 already received by today. Actual colour very nice and as usual no regret buy from Celessa.

En Xi

Quality is superb! The panty don’t ride up easily, fully seamless without any uncomfortable Will swift my favourite brand to ALL Celessa now! Thanks

Chass K.

Quality same like Uniqlo, suitable for hip 98cm I order size L-XL, fully recommend

Eleanor S.

Just received their new collection seamless panties and love it so much! These are so lightweight, full coverage and fit so well without riding up that I keep buying extras❤️❤️. Highly recommended! 太喜歡你們家的無痕新品了，真的很舒服也不會像其他的牌子一樣夾臀，顏色也好漂亮～

Joanne Y.

2nd time purchase this seamless panty from Celessa, the first time was through their website~ very comfortable to wear! And the quality also good (I think is even better than Un***lo hehe) ~

y*****1

Very soft panty... Worth the purchased... Thanks

j*****5

Bought for third time. Always fast delivery and item is good quality

connie2427

Good product quality, good value for money, fast delivery

Tiffany L.

Okay. It sounds crazy. I just got to repurchase more because i dont feel like wearing the brand ive worn at the moment.. bye Xixili

Joana L.

Love the colour and the fabric is too comfortable! It is full coverage, no matter whether walking, running or laying at bed, these briefs stay in place all day and won't ride up!

Tiffany

I stumbled upon Celessa advertisement and decided to gove it a try and purchase, got mine yesterday and im impressed with the quality.. why didnt i discover u earlier.. so gonna try ur bra and seee.. gonna ditch xixili undies for now and im all Celessa

Sleeping Forest • Mid Rise Cotton Mesh Back High Leg Bikini Panty - Celessa Soft Clothing

Sleeping Forest • Mid Rise Cotton Mesh Back High Leg Bikini Panty

F3AH0169C014

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 96% Cotton, 4% Spandex (Back Mesh) 94% Nylon, 6% Spandex

Elastic : Good

Transparency : Through

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Back Mesh with Front Knitted Fabric Show Cute and Sexy At The Same Time, AH has always used the softest skin-friendly lace.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Third Street • Mid Rise Cotton Stretch Lace Waist Brief Panty - Celessa Soft Clothing

Third Street • Mid Rise Cotton Stretch Lace Waist Brief Panty

F3AH0077E064

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : AH's Tulle lace, the full lace waist extremely elastic, and it is very comfortable to wear.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Third Street • Low Rise Cotton Stretch Lace Waist Brief Panty - Celessa Soft Clothing

Third Street • Low Rise Cotton Stretch Lace Waist Brief Panty

F3AH0037E024

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex

Elastic : Good

Transparency : None

Product Made : From Yarn to Final Product 100% Made in Taiwan

Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Product Care Description:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

California Sunshine • Low Rise Cotton Double Lace Strap Hipster Panty - Celessa Soft Clothing

California Sunshine • Low Rise Cotton Double Lace Strap Hipster Panty

F3AH0208E104

RM39.90

Shipping calculated at checkout.

Material : 96% Cotton , 4% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Thin double tight side band, let you add a little sexy! Comfortable and flexible.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Psychedelic Forest • Low Rise Cotton Double Lace Strap Bikini Panty - Celessa Soft Clothing

Psychedelic Forest • Low Rise Cotton Double Lace Strap Bikini Panty

F3AH0094F053

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Side double lace strings to bring out A mild romance atmosphere. AH's lace is also known for its delicate softness. Skin-friendly.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Psychedelic Forest • Mid Rise Cotton Cutout Lace Trim Hipster Panty - Celessa Soft Clothing

Psychedelic Forest • Mid Rise Cotton Cutout Lace Trim Hipster Panty

F3AH0151F014

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Waistline And Thigh is Trimmed with Lace Strings with two sides cutout strings for Femininity, Anden Hud’s finest softest lace offers perfect fits and comfortable to touch. Supersoft stretch cotton meets comfort.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Route 66 • Mid Rise Cotton Caged Side Hipster Panty - Celessa Soft Clothing

Route 66 • Mid Rise Cotton Caged Side Hipster Panty

F3AH0168E044

RM39.90

Shipping calculated at checkout.

Material : Material : 96% Cotton , 4% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Sexy thin waistline string design. Comfortable and elastic.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Legend of Dark Night • Mid Rise Mesh Lace Detail Brief Panty - Celessa Soft Clothing

Legend of Dark Night • Mid Rise Mesh Lace Detail Brief Panty

F3AH0188F014

RM46.90

Shipping calculated at checkout.

Material : (Lace) 83% Nylon, 17% Spandex (Mesh) 94% Nylon, 17% Spandex (Lining) 96% Cotton, 4% Spandex

Elastic : Good

Transparency : Through

Product Made : From Yarn to Final Product 100% Made in Taiwan

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Simplicity • Mid Rise Floral Lacie Bikini Panty - Celessa Soft Clothing

Simplicity • Mid Rise Floral Lacie Bikini Panty

F3AH0111S014

RM46.90

Shipping calculated at checkout.

Material : (Lace) 83% Nylon, 17% Spandex (Lining) 96% Cotton, 4% Spandex

Elastic : Good

Transparency : Through

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Floral Lace with Tiny Lovely Bow on The Front Show Cute and Sexy At The Same Time, AH Has Always Used The Softest Skin-Friendly Lace.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Legend of Dark Night • Low Rise Cotton Double Lace Strap Hipster Panty - Celessa Soft Clothing

Legend of Dark Night • Low Rise Cotton Double Lace Strap Hipster Panty

F3AH0208F014

RM39.90

Shipping calculated at checkout.

Material : 96% Cotton , 4% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Thin double tight side band, let you add a little sexy! Comfortable and flexible.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Third Street • Low Rise Cotton Double Lace Strap Hipster Panty - Celessa Soft Clothing

Third Street • Low Rise Cotton Double Lace Strap Hipster Panty

F3AH0208E084

RM39.90

Shipping calculated at checkout.

Material : 96% Cotton , 4% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Thin double tight side band, let you add a little sexy! Comfortable and flexible.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Route 66 • Low Rise Cotton Double Lace Strap Hipster Panty - Celessa Soft Clothing

Route 66 • Low Rise Cotton Double Lace Strap Hipster Panty

F3AH0208E124

RM39.90

Shipping calculated at checkout.

Material : 96% Cotton , 4% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Thin double tight side band, let you add a little sexy! Comfortable and flexible.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Sunrise • Low Rise Cotton Double Lace Strap Hipster Panty - Celessa Soft Clothing

Sunrise • Low Rise Cotton Double Lace Strap Hipster Panty

F3AH0208E024

RM39.90

Shipping calculated at checkout.

Material : 96% Cotton , 4% Spandex

Elastic : Good

Transparency : None

Design : Thin double tight side band, let you add a little sexy! Comfortable and flexible.

Product Made : From Yarn to Final Product 100% Made in Taiwan

Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Product Care Description:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Flower Maze • Mid Rise Cotton Cutout Lace Trim Hipster Panty - Celessa Soft Clothing

Flower Maze • Mid Rise Cotton Cutout Lace Trim Hipster Panty

F3AH0151C014

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : Waistline And Thigh is Trimmed with Lace Strings with two sides cutout strings for Femininity, Anden Hud’s finest softest lace offers perfect fits and comfortable to touch. Supersoft stretch cotton meets comfort.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Flower Maze • Low Rise Cotton Stretch Lace Waist Breif Panty - Celessa Soft Clothing

Flower Maze • Low Rise Cotton Stretch Lace Waist Breif Panty

F3AH0037C024

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : AH's Tulle lace, the full lace waist extremely elastic, and it is very comfortable to wear.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.

Cooling • Mid Rise Cool Shortie Panty - Celessa Soft Clothing

Cooling • Mid Rise Cool Shortie Panty

F3OH0137B034

RM39.90

Shipping calculated at checkout.

Material : (Main Fabric) 83% Nylon, 17% Spandex (Lining) 96% Cotton, 4% Spandex

Product Made : From Yarn to Final Product 100% Made in Taiwan

Design : With WINCOOL fiber, body temperature will effectively reduce by 1 to 2 degrees maintaining dryness and comfort. Sexy thin waistline string design. Comfortable and elastic.

Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.

Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.

Product Care Instructions:

Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
Product Color Show In Our Online Store May Very.

SHIPPING POLICIES

When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.

This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.

If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.

However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.

REFUNDS, RETURNS & EXCHANGE POLICIES

1. What is your Refunds,Returns & Exchange Policy?

You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted.

2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:

Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery.
Gift Card
Discontinued/Clearance item

IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products returned for personal reasons unrelated to product performance or satisfaction.
Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
Products with a missing label or label has been removed.
Products damaged by misuse, abuse, improper care or negligence, or accidents
We do not provide cash refunds for any return orders and for delivery costs.

3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".

If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.

4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.

5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!

6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

7.Can I get a refund if the price has changed since I ordered it？
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

You can always contact us for any return question at info@celessa.com.my with your order number.