104 products
Marie Antoinette • See-Through Mesh Lace Low Rise Panty
F3AG0056D013
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 86% Nylon, 14% Spandex
Elastic : Good
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Hygiene Series • Low Rise Tulle Lace Panty
F3AG0037U024
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 98% Cotton , 2% Spandex (Lower Fabric) 57% Cotton, 34% Polyester, 5% Silver Fiber Nylon, 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Info #2 : Anti-Bacterial Fabric Is Located At The Bottom Of The Briefs.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Hygiene Series • Low Rise Tulle Full Lace Panty
F3AF0107D122
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 98% Cotton , 2% Spandex (Lower Fabric) 57% Cotton, 34% Polyester, 5% Silver Fiber Nylon, 4% Spandex
Elastic : Good
Transparency : See-Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Info #2 : Anti-Bacterial Fabric Is Located At The Bottom Of The Briefs.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Daydream • Bloomer Mesh Lace Low Rise Panty
F3AG0028E013
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 86% Nylon, 14% Spandex
Elastic : Good
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
In Love • Lace Back Mid Rise Panty
F3AG0122A064
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Materials : (Main Fabric) 100% Cotton (Back Piece Lace) 97%Nylon, 3% Spandex
Elastic : None
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Impression Jungle • Low Rise V Lace Panty
F3AG0001A032
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Spring Garden • Tulle Lace Mid Rise Panty
F3AH0077B174
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex
Product Made : From Yarn to Final Product 100% Made in Taiwan
Design : AH's Tulle lace, the full lace waist extremely elastic, and it is very comfortable to wear.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Flower Maze • Low Rise Cotton Stretch Lace Waist Breif Panty
F3AH0037C024
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex
Product Made : From Yarn to Final Product 100% Made in Taiwan
Design : AH's Tulle lace, the full lace waist extremely elastic, and it is very comfortable to wear.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Flower Maze • Mid Rise Cotton Cutout Lace Trim Hipster Panty
F3AH0151C014
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 96% Cotton , 4% Spandex (Lace) 88% Nylon, 12% Spandex
Product Made : From Yarn to Final Product 100% Made in Taiwan
Design : Waistline And Thigh is Trimmed with Lace Strings with two sides cutout strings for Femininity, Anden Hud’s finest softest lace offers perfect fits and comfortable to touch. Supersoft stretch cotton meets comfort.
Gentle Reminder #1 : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Gentle Reminder #2 : All AH product size may be vary, please refer to the size chart according to the product.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Flowers Line • Low Rise V Lace Panty
F3AG0001T072
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Flowers Box • Low Rise V Lace Panty
F3AG0001C014
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Impression Jungle • Joined Mesh Lace Mid Rise Panty
F3AG0109A024
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 96% Cotton, 4% Spandex (Mesh Lace) 94%Nylon, 6% Spandex
Elastic : Good
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Mysterious Veil • 2/3 Lace Low Rise Panty
F3AG0069F014
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 96% Cotton, 4% Spandex (Back Piece Lace) 98%Nylon, 2% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Border Sleepwalking • Low Rise Panty
F3AG0004A014
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Pop Factory • Lace Back Mid Rise Panty
F3AG0122A084
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 100% Cotton (Back Piece Lace) 97%Nylon, 3% Spandex
Elastic : None
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Confuse Girl • Low Rise Tulle Lace Panty
F3AG0037D044
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Dream Girls • Low Rise Tulle Lace Trim Thong
F3AF0093C104
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Luxury Party • Low Rise Tulle Lace Panty
F3AG0037D034
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
My Fantasy • Low Rise V Lace Thong
F3AF0112D054
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 97% Nylon, 3% Spandex
Elastic : Good
Transparency : See Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Pop Factory • Low Rise Tulle Lace Panty
F3AG0037A084
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Top #1 Lace Lingerie Panty (Underwear) Brand In Malaysia
Top #1 Lace Lingerie Panty (Underwear) Brand In Malaysia
Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Summer Night Sky • Back Mesh Lace Mid Rise Panty
F3AG0122C113
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : (Main Fabric) 100% Cotton (Back Piece Lace) 97%Nylon, 3% Spandex
Elastic : None
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Whispering Stars • Bow Knot Embroidered Mesh Lace Mid Rise Panty
F3AF0024E053
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 86% Nylon, 14% Spandex
Elastic : Good
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Whispering Stars • Embroidered Mesh Bloomer Lace Mid Rise Panty
F3AF0048E043
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 86% Nylon, 14% Spandex
Elastic : Good
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Whispering Stars • Embroidered Mesh Lace Mid Rise Panty
F3AF0121E053
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 86% Nylon, 14% Spandex
Elastic : Good
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Wild Rhapsody • Tailor Lace Mid Rise Shorty
F3AG0068E033
Regular price RM46.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 86% Nylon, 14% Spandex
Elastic : Good
Transparency : Through
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Instructions:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Alphabet Series • Mid Rise Narrow V Lace Panty (E-H)
F3AG0002C072
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Description:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Alphabet Series • Mid Rise Narrow V Lace Panty (M-P)
F3AG0002C162
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Description:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining.
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity.
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Alphabet Series • Mid Rise Narrow V Lace Panty (Q-T)
F3AG0002C172
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Description:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Alphabet Series • Mid Rise Narrow V Lace Panty (U-W)
F3AG0002C212
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Description:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.
Alphabet Series • Mid Rise Narrow V Lace Panty (X-Z)
F3AG0002C262
Regular price RM39.90 Save Liquid error (snippets/product-template line 135): Computation results in '-Infinity'%Material : 96% Cotton , 4% Spandex
Elastic : Good
Transparency : None
Product Made : From Yarn to Final Product 100% Made in Taiwan
Info : Due To Hygienic Reasons, All Innerwear Are Not Return/Exchange.
Product Care Description:
- Use Clear Water For First Wash, It Is Normal If Slight Dye May Washed Away.
- To Avoid Damage, Hand Wash Is Recommended Or Machine Wash With LaundryNet At Gentle Settings.
- Do Not Use Bleach, Do Not Mix Wash With Light And Dark Color Clothing To Avoid Staining
- Do Not Soak Or Heat Dry, Fabric May Lose Elasticity
- Product Color Show In Our Online Store May Very.
SHIPPING POLICIES
-
When will I receive my purchase ?
Delivery within West Malaysia will take 3 – 5 working days, East Malaysia 5 – 7 working days and Singapore will take 7 – 10 working days.
This DOES NOT apply for PRE-ORDER / BACKORDER items and is only applicable for READY STOCK items.
-
When will my backorder ship?
Items on backorder will be dispatched when they arrive back in stock. If you place an order that has one or more items on backorder, we will hold your order until all items are available, your order will then arrive in one delivery.
-
How can I track my order?
Your tracking number will be available once your order status states it is COMPLETED.
If your tracking number still cannot be located, please contact us via sales@celessa.com.my.
-
What are the shipping rates?
It’s only a flat rate of RM12.00 (within West Malaysia), RM15.00 (within East Malaysia) and RM50.00 (Singapore) regardless of weight.
However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
West Malaysia : Purchase over RM200
East Malaysia : Purchase over RM250
Singapore : Purchase over RM450
-
What delivery service do you use?
We use Pos Laju & DHL Services to deliver within West Malaysia and East Malaysia. And we ship Singapore via EasyParcel.
-
How to change address for a paid order?
If it’s within the hour, please contact our customer service teams via sales@celessa.com.my and we might be able to tweak your order for you. However, if your order has already been packed and shipped. In that case, we will not be able to make any changes.
You may return your merchandise within 7 days in original condition only If you have received incorrect, defective or damaged product with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, must not be soiled, with tags and its original packaging. You'll also need the receipt or proof of purchase.
Returns that do not meet our policy will not be accepted.
2. What are Non-Returnable / Non-Refundable / Non-Exchangeable Items?
Please ensure that your items do not fall under the list of non-returnable, non-exchangeable and non-refundable items:
-
Panties,Sleepwear & Socks
Due to hygiene concerns, Panties, Sleepwear & Socks are non-exchangeable, non-returnable, and non-refundable, please inspect your order upon delivery. - Gift Card
- Discontinued/Clearance item
IMPORTANT
In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Return items showing soiled, washed or altered, with visible signs of wear and tear or smell (cigarette/perfume).
- Products with a missing label or label has been removed.
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- We do not provide cash refunds for any return orders and for delivery costs.
3. Exchange
Our exchange policy are only available for size and/or colour of the same product. Exchanging for a different product is strictly not allowed. Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
If the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
4. Shipping Fee for Return / Exchange
Postage is to be borne by the customer in the event of an exchange or return.
5. Shipping Time Frame
For the vast majority of return or refund, it may take up to 10-15 working days , excluding shipping times. We will be sending you email notifications for each step in the process. Do keep a look out for it!
6. Refund Process
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
7.Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
You can always contact us for any return question at info@celessa.com.my with your order number.